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Refund Policy

RETURNS
Digital audio and video files are final purchase and not eligible for return.  On physical merchandise items, we except returns and exchanges within 30 days of purchase; if 31 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer.  There are certain situations where only partial refunds are granted: (if applicable).  Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.  Any item that is returned more than 30 days after delivery.

REFUNDS (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Second, contact your credit card company as it may take some time before your refund is officially posted.  Next contact your bank.  There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@3rdeyetunes.com.

SALE ITEMS (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable):
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customersupport@3rdeyetunes.com and send your item to:
3RDEYEGIRL Merchandising
388 Carlaw Ave
Unit W5
Toronto, ON
M4M 2T4

GIFTS:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.  Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will find out about your return.

SHIPPING:
To return your product please mail to the following address:
3RDEYEGIRL Merchandising
388 Carlaw Ave
Unit W5
Toronto, ON
M4M 2T4

You will be responsible for paying for your own shipping costs when returning purchased items.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you may vary.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We cannot guarantee that we will receive your returned item.
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